Welcome to Florist Creekmouth! These terms and conditions set out the basis upon which you may interact with our website and place orders for online flower delivery in Creekmouth and the surrounding areas. Please read them carefully before placing your order. By using our website and online ordering system, you agree to be legally bound by these terms. If you do not accept these terms, please do not use our services.
These terms apply to all customers using our online flower delivery service in Creekmouth and nearby locations. They are designed to clarify the order process, payments, cancellations, liability, and the legal framework governing our agreement.
To place an order through Florist Creekmouth, you must be at least 18 years old and legally capable of entering into binding contracts. We reserve the right to decline any order if you do not meet these criteria. By registering an account on our website, you confirm the accuracy of the information provided and accept responsibility for the security and confidentiality of your login details.
To order flowers or related products online for delivery in Creekmouth:
We will endeavour to deliver your chosen products on the selected date. Please ensure the delivery address in Creekmouth or surrounding areas is accurate. Florist Creekmouth cannot be held responsible for delays or failed deliveries due to incorrect information provided by you.
All products are subject to availability. In cases where the specific blooms or items are unavailable, we reserve the right to substitute products of equal or higher value and similar style without prior notice. Where time allows and if the substitution is significant, we may attempt to contact you for approval.
All prices shown are in Pounds Sterling (£) and include VAT unless otherwise stated. Delivery charges for online flower delivery in Creekmouth and surrounding areas will be made clear at checkout. Prices may be subject to change at our discretion, but this will not affect confirmed orders.
Payment for all orders must be made using one of the methods set out at checkout, which may include credit or debit card and approved third-party payment processors. Your order will not be processed or dispatched until full payment has been received. We reserve the right to cancel orders where payment fails or is reversed.
Florist Creekmouth offers online flower delivery throughout Creekmouth and nearby areas, as specified on our website. We strive to deliver your order on the requested day. For same-day or specific-time deliveries, please refer to our delivery options and associated cut-off times. While we endeavour to meet delivery preferences, we cannot guarantee exact times, especially during busy periods or adverse weather. If the recipient is unavailable, we may leave the order with a neighbour, at a safe place, or as per your instructions.
It is your responsibility to ensure the delivery address in Creekmouth or surroundings is accurate and accessible. We are not responsible for non-delivery where incorrect or incomplete information is provided.
You have the right to cancel or amend your order under the following terms:
If you are not satisfied with your flower delivery, please contact us promptly – ideally within 24 hours of receipt. Due to the perishable nature of flowers, returns are only accepted in cases of damage, quality issues, or incorrect products. We may request photographic evidence to process a replacement, refund, or partial credit at our discretion. Our goal is to ensure you are satisfied with your online flower delivery in Creekmouth, and we will investigate all complaints fairly and promptly.
You agree to provide accurate information and reasonable assistance to enable effective delivery. This includes providing safe access for our delivery team to the delivery address in Creekmouth or specified surrounding areas. You are responsible for any loss arising from inaccurate or incomplete instructions.
Florist Creekmouth will exercise reasonable skill and care in providing our services. However, our liability to you is limited as follows:
If we are prevented or delayed from carrying out our obligations due to circumstances beyond our reasonable control (including, but not limited to, acts of God, government intervention, strikes, pandemics, or supply shortages), Florist Creekmouth will not be liable for delays or failures in delivery. We will make reasonable efforts to fulfil your order once conditions permit.
All content on our website, including product descriptions, images, and branding, is the property of Florist Creekmouth or its licensors. You may not use, reproduce, or distribute website content for commercial purposes without our explicit written consent.
We process your personal information in accordance with the UK GDPR and Data Protection Act 2018. Details about how we collect, use, and protect your data are available in our privacy policy. By placing an order, you agree to this data processing for order fulfilment, customer service, and legal compliance.
We may update these terms and conditions from time to time to reflect changes to our practices, legal obligations, or online flower delivery services in Creekmouth. Any updates will be posted on our website, and your continued use of the site constitutes acceptance of those changes.
These terms and any disputes arising from them or related to your use of Florist Creekmouth’s services are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve legal matters arising from these terms and conditions.
If you have any questions about these terms and conditions, our online order process, flower delivery in Creekmouth, or need assistance with your order, please contact us via the customer support form on our website. We will respond as soon as practicable and endeavour to resolve your queries promptly.
These terms and conditions apply to all customers placing online flower delivery orders with Florist Creekmouth for delivery within Creekmouth and its surrounding areas. By completing your purchase, you agree to be bound by these terms in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 4 The Dr, Barking, IG11 9JP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Creekmouth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Creekmouth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
