At Florist Creekmouth, providing households and businesses with premium, fresh flowers is at the heart of what we do. As a trusted local Creekmouth florist, we know how important it is for your floral arrangements to arrive in perfect condition and stay vibrant for as long as possible. That’s why we back every delivery with our Fresh Flowers Guarantee, ensuring satisfaction from the moment your bouquet reaches your door.
We take great care with every order, but on rare occasions, flowers can be damaged during transit. If your arrangement arrives with noticeable damage or does not meet our quality standards, please notify us on the day of delivery. For the quickest resolution, provide a clear photo of the damaged flowers and keep both the bouquet and all packaging intact until we advise you further. Our team will assess your case promptly and work with you to resolve the issue to your satisfaction.
Florist Creekmouth guarantees that your flowers will be freshly sourced and prepared for delivery. We promise a freshness window of at least five days from delivery when cared for according to our care instructions. If your flowers do not remain fresh for this period, please let us know within the five-day window. We will happily review your case and offer a solution in line with our Fresh Flowers Guarantee.
Your satisfaction is important to us, and we’re committed to making things right if things don’t go as planned. If your flowers arrive damaged, wilt prematurely within our guaranteed window, or do not match your order, you may be eligible for one of the following options:
Our team will discuss the best option with you based on your preferences and the situation. Please contact us as soon as any issue is discovered to ensure a timely resolution.
We value clear communication and are dedicated to resolving complaints swiftly and fairly. If you have concerns about an order, please reach out to us with your order details and a brief description of the issue. Photographs are always helpful for us to quickly understand and address your complaint. We aim to acknowledge all complaints within one working day and resolve them as quickly as possible, keeping you updated throughout the process.
As a local florist serving the Creekmouth area, we take pride in our reputation for fresh, beautiful flowers and attentive service. Whether for homes, offices, or special events, our customers know they can trust our commitment to quality. Thank you for choosing Florist Creekmouth for your floral needs—we look forward to brightening your day, every time.
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